FAQ

1. Download/installation

1.1 What do I need to do to join a game and start playing poker online?
You’ll need to download and install our free software application in order to play poker at 5APoker.com.

1.2 How do I download the 5APoker.com application?
Downloading our software is easy: Just click on the 'Download Play Now' button at any page on the 5APoker.com site.
If you experience any difficulties when downloading, please contact our Customer Service at support@5APoker.com.

1.3 I downloaded the software but now I can't find it.
On a Windows-based system, click the Start menu, select Find, and then click Files or Folders. In the Named: box, type 5APokerSetup.exe. It will take your computer a few moments to find the file. When it does, double-click the poker software file and the installation process will begin.

1.4 How do I start playing at 5APoker.com?
Once you have downloaded the software, double-click on the 5APoker.com poker logo which should appear on your desktop.
You can also launch the 5APoker.com application by: Clicking on the 'Start' button on the bottom-left of your screen.

2. Getting Started

2.1 How do I open an account?
It's simple:Download the software and double-click on the 5APoker.com icon on your desktop. Complete and submit the new player registration form, and you’re ready to play.

2.2 Can I play for free?
Our play money tables are completely free. And you can play the $0+$0 free tournaments.

2.3 How do I add play money chips?
You will be given 200 play money chips to start. However, if at any time you are below 20 chips, simply click the dealer tray and select "Get More Play Money". 100 play money chips will be added to your account. you can only recharge 3 times in an hour. You can go to “Cashier”, find the “Reload Play Chips” Button.

2.4 What should I do to play for real money?
Just click on 'Cashier menu' at the top of the Lobby screen and choose 'Deposit' to start playing with real money.

2.5 Can I transfer funds to another player?
Inter-account transfers can be used to transfer money from one player to another. The minimum amount you can transfer is $1.

2.6 How do I join freeroll tournaments?
We have a variety of different freeroll tournaments. Freeroll tournaments are open to all players.

2.7 How do I change my password?
Select 'My account' in the Lobby, and then click either 'Change password'.

2.8 How do I validate my email address? Why do I need to do this?
To validate your email address, select 'My account', followed by 'validate email'. Validating your email address will ensure that any information regarding your account, and all future correspondence, is sent to the correct address. You will not be able to make a deposit or cash out unless you have validated your email address.

2.9 How do I check the amounts I have deposited, cashed out, or transferred?
Click “Cashier” on lobby, and then click “History”.

3. General

3.1 What are your terms of service?
You can read our Terms and Conditions here.

3.2 I would like to play under different names; can I have more than one account?
No. Each player is only allowed one account.

3.3 I lost my password!
You can reset your password manually by going to the main lobby, and clicking on "Lobby" and then on "Login" and then on "Forgot Password". Enter your email address and a new password will be emailed to your registered 5APoker email address. If you do so, and receive an error message, please contact us at support@5APoker.com, we will help you get back in the game.

3.4 How can I help keep my 5APoker account secure?
Password protection is your responsibility. Never reveal your account information to anyone. We will never ask you to send your password to us, and the only place you will need to use it is when logging in to the 5APoker program. We recommend that you change your password regularly.

4. Game

4.1 The poker game I wish to join is full. What should I do?
If a poker game is full, you can put your name on the Waiting List for that game. When a seat in the game becomes available, the first person on the Waiting List will have the first right of refusal for that seat.

The other option you have is to take a seat at an empty table of that limit and game. Often, empty tables fill up quickly once a player takes a seat.

4.2 Where can I check the rules for each game?
The rules for each game are offered in detail in the 'How to play' section of 5APoker.com. You will find basic rules, poker games rules, betting rules, information on buy-ins and table stakes, a glossary, and strategy tips in this section.

4.3 What is the minimum buy-in?
The minimum buy-in at all limits is 10 times the minimum bet for the game. For example, in a $1/$2 game, the minimum buy-in is $10.

4.4 How do I know how much money is in the pot?
At any 5APoker table, the full amount of the pot, including all current bets, is always displayed numerically above the dealer's tray.

4.5 What is a "rake"? How much is the Poker rake?
5APoker is an Internet poker room, not a casino. That means you never play poker against the house, only other players. 5APoker receives compensation by taking a "rake", a small amount from each pot. This rake from the pot never exceeds $3. Please see our Rake Stucture for exact rake information.

4.6 What happens if I am disconnected in the middle of a hand?
It occasionally occurs that due to reasons beyond our players' control, they are unable to act on their poker hand in time. At 5APoker, if a player has invested money in a hand and becomes disconnected, he or she will be placed "all-in". A player who is placed "all-in" is treated as though he or she does not have any chips remaining to carry out the hand. The player is still eligible for the portion of the pot to which the player would normally be entitled. All further betting takes place in a side pot, to be contested by the remaining active players. Every player has 8 times disconnected protection in 24 hours.

4.7 How do I request a hand history?
To get your hand history, just follow these easy instructions:
1、Click on Options in the menu bar at the top of the lobby screen
2、Click on Hand History at the bottom of the pull-down menu

You can save your hand history on your computer. 

             

Make good use of your hand histories and your future at the poker tables will be much brighter.

4.8 What are FPPs? How can I use them?
Frequent Player Points are points you earn by playing raked hands on our poker site.
There are multiple ways to use your points, the points can be used to release bonuses; the most exciting thing is that with the help of FPP you can get up to 30% rake back.
Click here to see more about Frequent Players Points

4.9 I see little “N” underneath some players’ images. What is this?
This indicates that you have made a note about this player in the past, and it is stored for your viewing.

4.10 How can I select/change my image?
Right click your seat, and then click “chose your image” menu.

4.11 How to review the current hands played at a table?
Click the button “R” at top-left corner of a table.